Returns, Refunds & Cancellations

1. Products are eligible for return or exchange only if they arrive damaged or defective. Returns for other reasons are not accepted.
2. Please notify us within 2 days of delivery by emailing info@dhairyam.com or contacting us on +91 70112 46927 .
3. An unboxing video showing the package and product condition is required for damaged or defective product claims.
4. Returned items must be unused, in their original packaging and accompanied by the original invoice.
5. Return shipping charges are borne by the customer unless otherwise confirmed by Dhairyam.

1. Refunds are offered only for products confirmed to have arrived damaged or defective.
2. Approved refunds are processed only after we receive and inspect the returned product and verify the reported issue.
3. Once approved, the refund will be credited to your original payment method. Please allow approximately 3–5 business days for your bank or payment provider to reflect the amount.
4. Shipping charges are non-refundable. If shipping charges were borne by Dhairyam or were not separately paid by the customer, the applicable shipping amount may be deducted from the final refund.
5. Refund requests for damaged products cannot be processed without an unboxing video showing the condition of the package and item.

Custom or personalised products are not eligible for returns, exchanges or refunds once the order has been confirmed.

1. Orders cannot be cancelled once confirmed.
2. If your order has not yet been shipped, you may request a modification within 24 hours.
3. Modifications can only be made for items of the same or higher value, subject to availability.

If your tracking shows your order as delivered but you haven’t received the package, please contact us as soon as possible.

Email info@dhairyam.com with your order number and use “Delivery Issue” as the subject line.

• Your Dhairyam Order ID
• Unboxing video
• Clear photos of the damaged or defective item
• Original packaging
• Original invoice, where available