Terms of service

Terms and Conditions

This website is operated by Dhairyam. The domain name www.dhairyam.com (hereinafter referred to as "the Website" or "Dhairyam") is operated and owned by Substance Sourcing (hereinafter referred to as "Substance"), having its registered office in Greater Noida, India.

Throughout the site, the terms “we”, “us”, and “our” refer to Dhairyam. By accessing or using this website and its services, you agree to comply with and be bound by the following Terms of Service ("Terms"), including any additional terms, conditions, and policies referenced herein or available via hyperlink.

By visiting our site and/or purchasing a product or service from us, you engage in our "Service" and agree to these Terms of Service, which apply to all users of the site—including browsers, vendors, customers, merchants, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree with all the terms and conditions stated herein, you may not access the website or use any of our services.

We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically. Continued use of or access to the website following any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You must not use our products or services for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction, including copyright laws.

You must not transmit any worms, viruses, or any destructive code. A breach or violation of any of the Terms may result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks and adapted to meet technical requirements. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or access to the Service without our express written permission.

Headings in this agreement are included for convenience and do not affect the interpretation of the Terms.

SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The content is for general informational purposes only and should not be relied upon without consulting more accurate, complete, or timely sources. Any reliance is at your own risk.

We may modify site content at any time, but are not obligated to update any information. You agree it is your responsibility to monitor changes.

SECTION 4 – MODIFICATIONS TO THE SERVICE & PRICES

Prices for our products may change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time, without notice. We are not liable for any modification, price change, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may have limited quantities. They are subject to return or exchange only according to our Return Policy.

We strive to display product colors and images accurately, but cannot guarantee that your device’s display will reflect colors correctly.

We reserve the right to:

  • Limit the sale of products or services to any person, region, or jurisdiction.
  • Limit quantities of products or services.
  • Change product descriptions, pricing, or discontinue products at any time.
  • We do not guarantee that the quality of any products, services, or information purchased will meet your expectations, nor that any errors in the Service will be corrected.

SECTION 6 – BILLING & ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order. We may limit or cancel quantities purchased per person, household, or order.

In case of a change or cancellation, we may attempt to contact you via the email, billing address, or phone number provided at the time of purchase.

You agree to provide current, complete, and accurate account and purchase information and to promptly update details as needed. Please refer to our Returns Policy for further information.

SECTION 7 – OPTIONAL TOOLS

We may offer access to third-party tools, which we neither monitor nor control.

You acknowledge and agree that access to such tools is provided "as is" and "as available" without warranties or liability. Your use of optional tools is entirely at your own discretion and risk.

Future services or features added to the website will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content or services may include materials from third parties. Third-party links may redirect you to websites we do not operate or control. We are not responsible for the accuracy, content, or any transaction made on third-party websites.

Please review third-party policies before engaging in any transaction. Complaints or concerns should be directed to the respective third party.

SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

By submitting comments, suggestions, proposals, or other materials (collectively, “Comments”), you grant us the right to edit, copy, publish, distribute, and use them in any medium without restriction.

We are not obligated to:

  1. Keep Comments confidential;
  2. Compensate you for them; or
  3. Respond to them.

We may remove or edit content we determine to be unlawful, offensive, or otherwise objectionable.

You are solely responsible for your Comments. You agree they will not violate any third-party rights, contain libelous or illegal material, or introduce malware.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our site may contain errors or omissions related to product descriptions, pricing, promotions, shipping, or availability. We reserve the right to correct any such errors and to cancel or change orders as necessary without prior notice.

We do not undertake to update or clarify information unless required by law. Any update date provided does not imply all information has been modified.

SECTION 12 – PROHIBITED USES

You may not use the website or its content:

  • For unlawful purposes
  • To violate laws or regulations
  • To infringe on intellectual property
  • To harass, abuse, or discriminate
  • To submit misleading or false information
  • To upload malicious code or viruses
  • To collect or misuse personal data
  • For spam or scraping
  • For obscene or immoral purposes

Violating these prohibitions may result in termination of access to the Service.